Go live with new trading partners in days, not months. Orderful’s modern EDI platform standardizes integrations and streamlines testing, getting your business connected with partners 10x faster than other solutions.

Orderful

 As an EDI Support Analyst, you will interact directly with customers via our support ticket system to help triage, troubleshoot, and answer customer questions related to leveraging the Orderful Software and Services.  Review, triage, and respond to inbound customer questions and issues within designated service level agreements.  Identify patterns and create/update KB articles to deflect as well as resolve as many tickets as possible at the frontlines.  Work cross-functionally with Onboarding Architects, Product, and Engineering teams to identify, inform, and help prioritize efforts to improve support efficiency.  Be an internal customer advocate and escalate urgent issues.  Become an Orderful product subject matter expert.  Identify opportunities to learn, automate, document, share, educate, and improve processes where appropriate. 

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