Assembled remote work and careers
The support operations platform | Enabling great support, from workforce planning to AI automation
About Assembled
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. We automatically resolve millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Our mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
Mission and direction
Assembled builds an AI-powered customer support platform that unifies human agents and AI to resolve interactions at scale, optimize workforce planning, and help companies deliver faster, better service. The company provides software that improves support operations through automation, agent assistance, and staffing optimization for modern customer service teams.
Company values
- Customer-first
- AI-powered
- Operational excellence
- Collaboration
- Quality
- Accessibility
- Innovation
- Efficiency