Eoghan McCabeCEO
Company profile
Intercom company profile
There's a new way to do customer service.
Artificial Intelligence
Company overview
About Intercom
Intercom is the AI-first customer service platform, enhancing customer experience, improving operational efficiency, and scaling with your business. Our AI-first platform is built on a single AI system, with three major components: AI Agent: AI Chatbot provides instant, accurate responses 24/7. Complex interactions transition to tickets. AI Copilot: Agents are supported by AI Copilot, connected to all data and systems, providing real-time information. AI Analyst (Coming soon): AI Insights proactively provides a holistic view across all conversations, suggesting areas of improvement. Founded in 2011, Intercom is backed by leading venture capitalists, including Kleiner Perkins and Bessemer Venture Partners.
Purpose
Mission and direction
Intercom is dedicated to transforming the standard of customer service online, providing instant and exceptional service through their AI-first platform and redefining the way businesses interact with their customers.
How they work
Company values
- Innovation
- Efficiency
- Quality
- Diversity
Leadership