At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are passionate and driven to create possibilities, and we’re serious about helping customers by providing solutions for all of life’s moments. Like a good neighbor, State Farm is there.®

State Farm

 As an Experience Lead you will advocate for user-centered design principles and best practices throughout the product development lifecycle. Hands on in cultivating service design strategies, content and training.  Creating horizontal journeys and conducting analysis of the customer and agent lifecycle.  Equip teams with the skills needed to develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiencesDemonstrate the ability to do the work as well as carry out knowledge transferDiscover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint.  Be a pioneer by staying up to date with industry trends and emerging design technologies to continuously improve our design process and output. 

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