RemotevilleRemote 1st/2nd Line Support Engineer Job in Newcastle Upon Tyne, UK Radius
1st/2nd Line Support Engineer Radius
£25000 - £30000
IP NetworkingInternet Protocol SuiteKey Performance IndicatorsMicrosoft 365NetworkingOffice 365Operating SystemsTechnical SupportTransmission Control ProtocolWindows 11
Mid-level (3-4 years) - Senior (5-8 years)
Newcastle Upon TyneUK
Engage.Consult.Deliver
15+ employees
RecruitmentITTechnologyConsulting
Role
Who you are
- Demonstrable experience with Microsoft Windows Desktop/Server Operating System
- Experience with Microsoft 365 product suite
- Knowledge of Microsoft Azure Active Directory
- Experience with Microsoft Endpoint Manager
- Proven experience supporting Office 365 User and Group management
- Experience in Desktop and Mobile Device Management
- Competency in Windows OS Experience (Windows 10 to Windows 11)
- Hardware fault diagnosis for Windows, Android and IOS devices
- An understanding of TCP/IP networking
- Experience with ITSM platforms like ServiceNow
- Understanding of ITIL workflows and practices
- Knowledge of working to SLAs and KPIs
- Confidence to pursue investigations and apply theories which ensure integrity of data and systems
What the job involves
- Provide end user support via remote technologies and telephone support
- Flexibility to attend customer sites for on-site support as required
- Technical support for desktops, laptops, and mobile devices
Company
Company mission
Radius Consultancy is an international IT and Technical Sales recruitment specialist. By using a unique, personal approach to recruiting and the latest technologies, we provide both permanent and interim opportunities for junior to senior levels. We aim to unite talent and technology for leading organizations, offering a professional and consultative approach while fostering long-term relationships based on honesty, integrity, and delivery.Company benefits
- Predominately remote
- Training and career progression
Company values
- Honesty
- Integrity
- Transparency
- Delivery
- Professionalism
- Consultative
- Relationship-focused
- Technology-driven