How Remoteville checks and expires listings
1st/2nd Line Support Engineer
Skills
IP NetworkingInternet Protocol SuiteKey Performance IndicatorsMicrosoft 365NetworkingOffice 365Operating Systems
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrable experience with Microsoft Windows Desktop/Server Operating System
- Experience with Microsoft 365 product suite
- Knowledge of Microsoft Azure Active Directory
- Experience with Microsoft Endpoint Manager
- Proven experience supporting Office 365 User and Group management
- Experience in Desktop and Mobile Device Management
- Competency in Windows OS Experience (Windows 10 to Windows 11)
- Hardware fault diagnosis for Windows, Android and IOS devices
- An understanding of TCP/IP networking
- Experience with ITSM platforms like ServiceNow
- Understanding of ITIL workflows and practices
- Knowledge of working to SLAs and KPIs
- Confidence to pursue investigations and apply theories which ensure integrity of data and systems
Day to day
- Provide end user support via remote technologies and telephone support
- Flexibility to attend customer sites for on-site support as required
- Technical support for desktops, laptops, and mobile devices