Remote 3rd Line Shared Service Support Infrastructure Engineer Job in UK Fujitsu

Who you are

• Build, monitoring and support of Windows Server (2019/2022)
• Experience in Linux Server administration (Redhat, Oracle, Ubuntu)
• VMware Suite Administration (VCenter/ESXI)
• Active Directory & Group Policy management, design, and troubleshooting
• Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches)
• Storage systems technology experience (SAN/NAS)
• Scripting and automation experience (PowerShell/Ansible)

Desirables

• Dependable
• Broad skill set and experience
• Mentorship abilities
• Proactive problem-solving
• Flexibility in working with various tech
• Commitment to security
• Collaboration skills

What the job involves

• Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics
• Responsible for the management and maintenance of virtualized and physical estate
• Utilizing monitoring tools to analyze system performance and identify potential issues proactively
• Responding to alerts and taking corrective actions to ensure system stability
• Implementing and maintaining security measures to safeguard infrastructure components
• Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors
• Collaborating with other team and departments to resolve cross-functional issues
• Providing technical guidance and mentorship to 1st and 2nd line functions
• Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date
• Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades
• Managing and resolving incidents within established SLAs
• Participating in an on-call rotation to address critical issues outside regular business hours
• Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters
• Identifying opportunities for infrastructure improvements and implementing best practices
• Staying informed about emerging technologies and industry trends

Application process

• One stage interview