3rd Line Technical Support Engineer
Skills
Cisco SystemsCyber Threat IntelligenceIT Service ManagementLocal Area NetworkNetworkingSAP FITechnical Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong understanding of IT infrastructure networking and security principles
- Experience with routing and switching plus WAN/LAN technologies
- Knowledge of firewall solutions physical and virtual
- Strong knowledge of Fortinet SDWAN firewall switch technologies
- Experience with Cisco ISE and Cisco Meraki Wi-Fi
- Experience maintaining SIEM DLP vulnerability management cyber threat intelligence and endpoint protection controls
- Ability to support 24/7 operations on a DuPont shift pattern
- Must have the legal right to work in the UK without sponsorship
Nice to have
- Enthusiastic
- Motivated
- Customer focused
- Adaptable
- Collaborative
Day to day
- Provide 3rd line technical support across infrastructure network and security operations in a 24/7 managed service environment.
- Monitor troubleshoot and resolve complex technical issues while ensuring reliable uninterrupted service for clients.
- Work closely with high profile customers and stakeholders to maintain secure best-practice IT operations and support automation-led improvements.