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3rd Line Technical Support Engineer

Skills
Cisco SystemsCyber Threat IntelligenceIT Service ManagementLocal Area NetworkNetworkingSAP FITechnical Operations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong understanding of IT infrastructure networking and security principles and best practices
  • Experience with routing and switching and WAN/LAN technologies
  • Proficient knowledge of firewall solutions physical and virtual
  • Strong knowledge of Fortinet SDWAN firewall switch technologies
  • Experience with Cisco ISE and Cisco Meraki Wi-Fi
  • Experience operating and maintaining IT security controls including SIEM DLP vulnerability management cyber threat intelligence and endpoint protection

Nice to have

  • Motivated
  • Enthusiastic
  • Client focused
  • Adaptable
  • Detail oriented

Day to day

  • Provide 3rd line technical support across infrastructure networking and security in a 24/7 operational environment
  • Monitor maintain and troubleshoot complex systems while ensuring reliable secure customer operations
  • Build strong relationships with high profile clients and stakeholders and follow best practice service standards