Remote Academic Support Advisor I Job in United States CompuGain

Who you are

• Bachelor's Degree
• 1+ years in Higher Education
• Mandatory hours: Tuesday- Friday: 11AM-8PM CST, Saturday: 8AM-5PM CST, Sunday-Monday: Off
• Outstanding customer service skills
• 1+ years in customer service, academic advising, or related experience
• High interpersonal, communication, and problem-solving skills
• Ability to work independently and as part of a team
• Self-starter with effective prioritization skills
• PC skills in Microsoft Office, internet applications, and databases
• Experience with Student Information Systems a plus

Desirables

• Interpersonal skills
• Communication skills
• Problem-solving ability
• Teamwork
• Independent work
• Self-starter

What the job involves

• Promote student success through accurate and responsive advisement in academics, registration, persistence, and the student experience
• Create a supportive environment, assist students in achieving education goals through excellent customer service and mentoring to resolve academic issues
• Work closely with university support teams to address student inquiries effectively
• Advocate for student advising needs contributing to successful enrollment, engagement, and completion of educational goals
• Advise and monitor students to develop, implement, measure, and improve academic success strategies