Account Manager

Day to day

• Develop a deep understanding of our business our cloud management platform support and services and how they help our clients and their needs
• Maintain knowledge context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth
• Manage customer-related support escalations to resolution ensuring customer satisfaction is of the highest level
• Negotiate and close long-term commitments with key stakeholders balancing the requirements of the customer the vendor and the company's interests
• Identify new workload opportunities within Customer’s Cloud Environment / SaaS solutions
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business
• Balancing the requirements of large strategic customers and fast-growing emerging clients
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles
• Deliver regular quarterly reviews with customers tracking active project timelines projected spending on respective cloud platforms and feedback on DoiT support & engagement
• Identify cost optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers