Account Manager
Skills
Account ManagementActive ListeningCritical ThinkingExternal SInternal And External SProduct KnowledgeRecord Of Success
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- University degree
- 3+ years of Account Management experience, with a proven track record of success
- Experience working in the IT Research and Advisory market
- Experience working as part of a team an asset
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way
- Internal and external communication
- Understand value proposition and communicate to member in a clear, concise manner
- Understand client needs/requests and be able to say it back to them/find analyst to support them
- Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
- Active listening: Able to identify client needs; asks great questions & listens
Nice to have
- Team work experience
- Critical thinking
- Goal setting
- Diversity and inclusion commitment
- Planning & organization
- Active listening
- Time management
Day to day
- Create and execute sales and service activity plans
- Manage member life-cycle tasks, including scheduling and eventually leading calls
- Own all account management conversations with secondary account stakeholders
- Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales
- Manage and respond to inbound requests from members
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
- Complete scheduled and ad hoc data queries of our CRM
- Ensure the CRM contains accurate account details and contact information
- Actively seek to increase product knowledge
Hiring process
- Ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process