Remote Account Manager Job in London, UK Info-Tech Research Group

Who you are

• University degree
• 3+ years of Account Management experience, with a proven track record of success
• Experience working in the IT Research and Advisory market
• Experience working as part of a team an asset
• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way
• Internal and external communication
• Understand value proposition and communicate to member in a clear, concise manner
• Understand client needs/requests and be able to say it back to them/find analyst to support them
• Planning & Organization: Set daily schedules, plan territory, setting plans for account growth etc.
• Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
• Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
• Active listening: Able to identify client needs; asks great questions & listens

Desirables

• Team work experience
• Critical thinking
• Goal setting
• Diversity and inclusion commitment
• Planning & organization
• Active listening
• Time management

What the job involves

• Create and execute sales and service activity plans
• Manage member life-cycle tasks, including scheduling and eventually leading calls
• Own all account management conversations with secondary account stakeholders
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales
• Manage and respond to inbound requests from members
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
• Complete scheduled and ad hoc data queries of our CRM
• Ensure the CRM contains accurate account details and contact information
• Actively seek to increase product knowledge

Application process

• Ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process