What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven work experience as an Account Manager, Customer Success Manager, or similar role
- Experience in developing business within existing client accounts
- Ability to take on New Business requirements when required
- Experience of working with Azure and/or 3rd party Azure related products
- Knowledge of FinOps is an advantage
- Experience working with SaaS products
- Ability to communicate, present, and influence key stakeholders at all levels
- Solid experience with CRM software
- Experience delivering client-focused solutions
- Proven ability to juggle multiple account management projects at a time
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills
- Some travel required, including European travel
- Occasional travel to Head Office in Kent
- Strong problem-solving skills and ability to think analytically
Nice to have
- Attention to detail
- Strong communication skills
- Problem-solving skills
- Analytical thinking
- Experience with SaaS
- Client-focused solutions
- Negotiation abilities
- Presentation abilities
Day to day
- Manage and nurture customer relationships from initial onboarding through lifecycle
- Ensure customer satisfaction, promote retention, and drive growth with assigned customers
- Connect with key business executives and stakeholders, act as liaison with internal teams and ensure timely and successful delivery of solutions
Hiring process
- Email CV to provided address
- Company will reach out to candidates