RRemoteville
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Account Manager

Skills
Account ManagementAnalytical SkillsBusiness AdministrationContract NegotiationCustomer Relationship ManagementCustomer RequirementsResiliency
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in account management or customer service environment
  • Sales experience
  • Ability to establish trust with new customers
  • Recognize customer requirements before the customer does
  • Keep up to date with industry segments and predict trends
  • Cross sell and upsell new services
  • Analytical skills
  • Microsoft skills to work with data
  • Handle customer complaints and turn them into opportunities
  • Resilience and determination to provide best service
  • Excellent communication skills to work with all personality types

Day to day

  • Manage a customer portfolio worth 1 million pounds with face-to-face meetings and team calls
  • Conduct audits, educate customers on using services, and discuss new opportunities
  • Support the sales teams in onboarding new clients, build and maintain customer relationships, and identify needs to improve profitability
  • Offer new service lines, resolve issues, train customer contacts, upsell/cross sell new services
  • Complete all reporting and CRM updates in a timely manner, and search for improved work processes

Hiring process

  • Send CV and application by email to amber.poole@lindstromgroup.com
  • Closing date for applications: 27th September 2024