RRemoteville
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Account Support Specialist

Skills
Account ManagementAnalytical SkillsCustomer Relationship ManagementProfessional ServicesProject CoordinationProject ImplementationRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s degree
  • 1+ years of experience in sales account management project coordination project management or a client focused industry
  • 1+ year OEM program knowledge preferred
  • 1+ year dealership experience preferred
  • Ability to work independently and in a team environment
  • Comfort working under pressure and strict deadlines
  • Strong problem solving and recommendation skills
  • Organizational and prioritization skills
  • Self-starter with integrity and professionalism
  • Understanding of time management and project management foundations

Nice to have

  • Trusted advisor mindset
  • High integrity
  • Professionalism
  • Passion for learning
  • Personal growth mindset

Day to day

  • Manage an assigned portfolio of dealers and guide them through OEM software application onboarding.
  • Build trusted advisor relationships by tailoring platform use to dealer goals and driving adoption through clear training and persuasive support.
  • Investigate technical questions and issues, perform root cause analysis, and coordinate with internal and external stakeholders to remove blockers and keep launches on track.