AWL was founded in 2005 and is the nation's premier Customer Acquisition Marketing business focused on the insurance industry. We help our customers -- insurance agents, brokers and carriers -- acquire more consumers to create increased profitability. Our team delivers tens of thousands of high-intent, qualified consumers to our customers every day. 

At the heart of AWL’s business is a proprietary Customer Acquisition Marketing (CAM) technology and services platform that allows us to attract, engage and qualify prospective consumers. This platform is based on a “closed-loop” architecture that incorporates data, analytics and real-time automated decision-making to optimize performance across the entire consumer lifecycle. 

We provide the information, advice and choices today’s insurance buyer needs to make insurance buying smarter, simpler and faster.  AWL is comprised of a customer acquisition marketing division coupled with an independent insurance agency division.  

Learn more about our story, our divisions, our people and values and how to join our ever-growing team.


As an Agency Customer Success Representative at AWL you will help with the operations of the agency and policy sales business. This role will work closely with sales, agency operations, and our clients directly to assist our clients getting insurance coverage in place, ensure satisfaction, address client questions upon enrollment, as well as serve as the clients first point of contact on service inquiries throughout the policy life. You will also support the Agency Operations Manager and other agency operations and leadership with day-to-day management of the business as necessary. A valid Property and Casualty Insurance License is required for this full-time remote position.

General Responsibilities: 

Maintain up-to-date policy statusConduct welcome call on all new businessFollow-up on pending carrier requirements and documentationReceive inbound service calls and emails and work as necessaryRefer renewal and cancel save opportunity to retention or sales as necessaryWork with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Requirements:

Valid General Lines or Personal Lines Property & Casualty Insurance LicenseExcellent customer service skillsProven track record of achieving objectivesExcellent listening and comprehension skills with attention to detailAbility to develop mastery of product knowledge and application process detailsExcellent computer skillsStrong desire to win in the marketplace and achieve excellent results against challenging goalsExperience in Sales a plus

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US. Simply put, we help our customers acquire customers. Today, we do this for the US insurance industry. Our amazing team of over 400 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world's largest insurance carriers and more than 30,000 of their agents. We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable. We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked Top 10 Best Places to Work in Austin for 2017 and 2018, as well as Austin's Fast 50 Awards. We provide competitive pay, outstanding benefits, and a fabulous, fun, collaborative environment that allows our people to be their best.