Remote Application Support Analyst Job in Chicago, IL CompuGain

Who you are

• 1+ years of experience
• Proficiency in SQL Server Reporting Services SSRS
• Strong analytical skills
• Excellent customer service skills
• Experience with ticketing systems
• Ability to troubleshoot software issues
• Familiarity with database log files
• Understanding of software development lifecycle SDLC
• Ability to provide support remotely and on-site
• Ability to diagnose and troubleshoot C# code
• Ability to dissect stored procedures

What the job involves

• Demonstrate superior customer service as measured by our customers: surveys and satisfaction from support renewals
• Perform QA functions for any issue resolution from support calls
• Develop Reports using SQL Server Reporting Services SSRS
• Create datasets to analyze and recreate issues reported by customers
• Ability to look through database log files to troubleshoot software issues
• Track and thoroughly document all customer issues in our ticketing system
• Diagnose if the issue is a change or a bug then communicate issues to the analyst development staff or sales consultant appropriately
• Understanding of the software development lifecycle SDLC as you will be interacting with various developers analysts and project managers
• Facilitate positive proactive working relationships with customers and internal resources
• Performs visits to customer sites to perform any preventative maintenance that can increase the stability and control of the Exacta software Proprietary Software
• Implement and improve remote monitoring tools for our customer’s systems
• Utilization of the Support Knowledgebase and Ticketing System to troubleshoot issues
• Routinely log into client databases for data analysis and troubleshooting
• Resolve application issues with minimal escalations to higher tiers
• Manage conference calls with key stakeholders
• Ability to diagnose and troubleshoot C# code
• Ability to dissect stored procedures