Remote Application Support Analyst Job in United States Nordic Global

Who you are

• Bachelor's degree in IT, Engineering, Healthcare Informatics, Computer Sciences, or related field, or equivalent experience
• 2+ years’ experience in healthcare IT or equivalent
• Proven analytical thinking and problem-solving skills
• Experience in executing ITIL-aligned service management processes
• Excellent communication and customer service abilities
• Experience in managing application support and documentation
• Ability to work collaboratively in a team-oriented environment and independently
• Participation in on-call rotation for 24x7 critical application support

What the job involves

• The Application Support Analyst provides advanced support for clinical and business applications.
• Respond to support requests and incidents within SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles and maintain relationships with software vendors.
• Plan and execute application upgrades, achieve necessary certifications, and participate in smaller analyst-led projects.
• Gain proficiency in clinical and business workflows, develop and maintain architecture documentation, and participate in the entire application lifecycle, including implementations, upgrades, and decommissioning.
• Work independently or request help when needed, escalate appropriately after due diligence.