Application Support Analyst
Skills
DevopsSoftware As A ServiceCommandCustomer ApplicationsEnglishNetwork Monitoring ToolsPort Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting Linux systems AWS SQL troubleshooting and bash scripting
- Knowledge of networking including internet protocols ports network monitoring tools and device configuration
- Experience with monitoring systems for site and application reliability
- Experience troubleshooting on-premise cloud and hybrid infrastructure
- Experience using ITSM tools such as Zendesk or ServiceNow
- Excellent written and spoken English
- Familiarity with DevOps and Agile methodologies
- Strong customer-facing communication and stakeholder management skills
- Excellent analytical troubleshooting and problem-solving skills
Nice to have
- Self-led learner
- Attention to detail
- Highly organised
- Resilient
- Innovative
- Collaborative
Day to day
- Provide remote support for SaaS products and associated equipment in line with documented designs
- Monitor environments and customer applications to maintain high uptime and resolve incidents quickly
- Work closely with internal teams and subject matter experts to support service requests technical investigations and process improvements