RemotevilleRemote Application Support Analyst Job in London, UK Thomson Reuters
Application Support Analyst Thomson Reuters
£ -
Information TechnologyApplication SupportCustomer SupportDatabasesSystem ConfigurationTechnical DocumentationTechnical SupportTicketing SystemsTroubleshooting
Mid-level (3-4 years)
LondonUK
33290+ employees
Media
Role
Who you are
- 3-4 years of experience in similar role
- Experience using Salesforce, ADO, or similar ticketing systems
- Knowledge of software development cycle
- Exceptional technical troubleshooting/analytic skills
- Exemplary communication skills in English
- Ability to prepare and run SQL queries
- Working knowledge of HTML or JavaScript
- Good understanding of browser, plugin, and computer settings affecting web applications
What the job involves
- Provide application and technical support to Legal Platform customers across the entire product range.
- Troubleshoot software or system configuration issues by liaising with customer personnel and internal development teams.
- Participate as part of the global emergency support weekend rotation for escalated issues and supporting customer migrations.
Company
Company mission
Thomson Reuters is dedicated to empowering professionals with innovative tools and information, enabling them to navigate complex legal, regulatory, and tax landscapes. Through a commitment to excellence and reinvention in a digital era, we strive to drive societal progress and inspire transformation.Company benefits
- Comprehensive benefit plans
- Flexible vacation and Mental Health Days Off
- Work from another location for up to 8 weeks
- Headspace app subscription
- Retirement and savings programs
- Tuition reimbursement
- Employee incentive programs
- Resources for wellbeing
- Recognized for equality, diversity, inclusion
- LinkedIn Learning access
- Internal Talent Marketplace
- Networking opportunities
Company values
- Innovation
- Excellence
- Collaboration
- Diversity