Remote Application Support Analyst (SQL) Job in Bridgeport, CT CompuGain

Who you are

• Experience in SQL Server Reporting Services
• Strong analytical skills
• Proficiency in application support
• Experience with audio conferencing
• Excellent customer service skills
• Proficiency with databases
• Experience with stored procedures
• Familiarity with ticketing systems
• Strong troubleshooting skills

What the job involves

• Demonstrate superior customer service as measured by customer surveys and satisfaction from support renewals
• Perform QA functions for any issue resolution from support calls
• Develop reports using SQL Server Reporting Services SSRS
• Create datasets to analyze and recreate issues reported by customers
• Look through database log files to troubleshoot software issues
• Track and thoroughly document all customer issues in our ticketing system
• Diagnose if the issue is a change or a bug, and communicate issues appropriately to the analyst, development staff, or sales consultant
• Interact with various developers, analysts, and project managers as per the software development lifecycle SDLC
• Facilitate positive proactive working relationships with customers and internal resources
• Visit customer sites to perform preventative maintenance to enhance the stability and control of Exacta software Proprietary Software
• Implement and improve remote monitoring tools for customer systems
• Utilize the Support Knowledgebase and Ticketing System to troubleshoot issues
• Log into client databases regularly for data analysis and troubleshooting
• Resolve application issues with minimal escalations to higher tiers
• Manage conference calls with key stakeholders
• Diagnose and troubleshoot C# code
• Dissect stored procedures