RemotevilleRemote Application Support Engineer Job in Plano, TX Alkami Technology
Application Support Engineer Alkami Technology
$68000 - $102000
Application SupportAttention To DetailClient RequirementsGoogle DocsOralTechnical ApplicationTechnical SupportTroubleshooting
Junior (1-2 years) -
PlanoTX
The Digital Sales & Service Platform for Banks and Credit Unions
940+ employees
FintechCloud ComputingBankingSaaS
Open for applications
Role
Who you are
- 2+ years of experience in a support team.
- Strong background in FinTech or BankTech.
- Proficiency in SQL for creating and interpreting custom scripts.
- Ability to work under high-pressure fast-paced environments.
- Strong client-focused orientation and problem-solving skills
- Exceptional communication and customer relationship skills.
Desirables
- Experience in credit unions or SaaS
- Drafting simple procedures and KB articles
What the job involves
- Serve as the primary point of contact with ACH Alert clients.
- Research and resolve application issues through effective triaging and problem-solving.
- Communicate effectively with customers and partners regarding updates and resolutions.
- Identify ongoing issues and provide visibility and recommendations to management.
Company
Company mission
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider dedicated to empowering financial institutions in the U.S. to grow confidently and adapt quickly through innovative retail and commercial banking solutions. We transform digital banking experiences, enabling clients to build thriving communities while maintaining excellence in service and technology.Company benefits
- Unlimited paid time off
- 401k with employer match
- Remote-first environment
Company values
- Innovation
- Customer Focus
- Integrity
- Teamwork