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Job Description

Application Support Engineer (UK National and willing to be DV cleared)

Location:

Stevenage

Six Hills Way

Stevenage

Hertfordshire

SG1 2DA.

Role Summary

Someone with broad knowledge but not specialist in App support and infrastructureApplications, End User SupportResponsible for the efficient operation and support of applications within the Mechanical Design Department at MBDA UKSpecializing in, identifying, and solving problems and advising users

Duties And Responsibilities

The Support Engineer will:Provide extensive end user support for Mechanical Design application at MBDA (UK) for over 3000+ usersHave a working knowledge of ???. See Skills sectionBe responsible for delivering support across 3 UK sites – Stevenage, Bolton, and FiltonAssist MBDA (UK) in the definition of best practice and processes associated with Mechanical Design applications

Competencies

Good knowledge of application/s supportDevelop effective resolutions for user problems and system errorsAdaptability to different personalities and levels of user knowledgeConfidently be able to present complex subjects to different target audiencesGood verbal and interpersonal communication skillsAbility to work autonomously

1st/2nd level operations experience with Application support team or service desk

Experience of working to SLA'sProblem determination skillsSelf motivationOwnership and management - Able to work alone on tasks once trainedMethodical - Common senseCommunication skillsProblem triageTeam playerAptitudeQuick LearnerProfessionalism

Key Skills

Windows experienceOnsite availabilityWorking within a Support team environmentSec ClearanceMust be willing to apply for DV Sec clearance if not already heldSQL AwarenessAnalytical skillsLog analysis competencyWindow 2016 server knowledge and aboveWindow OS skills - StrongApp PackagesVM'sEnterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache TomcatSecurity PatchingRelease management and Change managementProblem ManagementRoot Cause Analysis skills

Nice To Have But Not Essential

Windchill administration / implementation.

Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11Implementation of Windchill 10.2 or aboveAdministration of 10.2 and aboveKnowledge of deploying Creo Parametric/Office PDF workersAwareness of Creo Parametric / CreoviewCREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

Must have strong Windows OS administration knowledge.

Should have some basic knowledge of the following:ESX VMWareESX infrastructureESX snapshots / restoresEnterprise services

Active Directory.

DFSCertificate Services / certificate keystoresIIS Web servicesApache TomcatSQLSome knowledge of MS SQL Server databasesKnowledge of the use of SQL management studioKnowledge of SQL command language in order to perform queries and updates within SQL database

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