Application Support Specialist
Skills
JavaAnalytical SkillsAppdynamicsCloud ApplicationsDynatraceIT Service ManagementManagement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or foreign equivalent required
- Three plus years of experience in Unix Oracle Windows AWS Azure Redhat Openshift ARO clustering MongoDB Yugabyte job scheduling tools and Java
- Three plus years of production support experience and application performance monitoring using Splunk Dynatrace App Dynamics CA ASM and Moogsoft
- Three plus years of experience with IT service management and ITIL framework
- Strong analytical and troubleshooting skills
- Strong communication skills
- Ability to work in a team environment and client interfacing skills
- Experience in a global delivery environment
Nice to have
- customer-focused
- fast paced
- dynamic
- collaborative
- detail-oriented
- proactive
Day to day
- Deliver a predictable and positive customer experience for client products and services in a fast paced environment
- Manage moderate to complex production support issues by analyzing situations and technical data in depth
- Improve ITSM quality and operational performance through standardized procedures best practices and continuous improvement initiatives
- Partner across business and technical teams to reduce client impacting incidents improve MTTR and drive automation