How Remoteville checks and expires listings
Application Support Specialist
Skills
BespokeBusiness IntelligenceDolphinEasily AdaptableEntertainment IndustryIndustry StandardsLeisure Industry
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Advanced knowledge of the travel industry is essential
- 3 to 5 years fully proficient experience working with Travelport back end
- Travelport script knowledge essential preferably Smart Buttons
- Ability to thrive in a fast paced environment and adapt to changing priorities
- Strong attention to detail and a positive problem solving attitude
- Ability to manage multiple projects and prioritize workload
- Excellent oral and written communication skills
- Exceptional customer service skills
- Flexibility to support business needs
- Experience with GDS and GDS tools including Travelport Sabre and Amadeus
- Experience with mid office and back office tools including Compleat and Dolphin
- Experience with online booking tools and payment solutions
Nice to have
- Positive attitude
- Attention to detail
- Fast paced adaptability
- Customer focused
- Organised
- Proactive
Day to day
- Provide multi-level GDS and technical product support to advisors and internal teams across GTC business divisions.
- Manage Travelport solutions including service desk queries bespoke advisor work PCC implementation and related projects.
- Support onboarding and offboarding agency setups client profiles GDS tools scripts and workflow improvements while documenting processes and escalating issues when needed.