Remote Applications Support Analyst Job in Pennsylvania, United States Unisys

Who you are

• University degree or equivalent education and experience
• Minimum of 3 years relevant experience in IT support
• Proficient in Windows server environments and various server applications
• Able to support multiple clients and technologies in a shared support delivery
• Client-focused with excellent interpersonal skills
• Eligibility for U.S. government security clearance

Desirables

• IT Certifications
• Team player

What the job involves

• Delivers Tier 2 remote hardware and software support services
• Provides referrals and dispatches to other service providers
• Interacts with clients in person or by telephone
• Applies diagnostic techniques to identify and solve problems
• Coordinates critical client issues and new product/system implementations
• Conducts root cause analysis and initiates process improvements