Remote Associate, Client Services Job in United States Gemini

Who you are

• 2+ years of experience in D2D institutional client-facing, end-user onboarding with a solid track record.
• Experience in fintech platform as a service, fintech software as a service, or institutional financial services.
• Experience working cross-functionally, successfully delivering on projects, juggling multiple responsibilities, and assessing client priorities.
• Ability to navigate uncertain situations, operate under ambiguity, and work through volatility that come with working in a fast-paced environment.
• Team player - willing to collaborate with others across the organization, cover for teammates and flex into other areas when needed.
• Natural curiosity - strong desire to continuously learn and expand one’s knowledge in different areas and fields.

Desirables

• Experience in crypto industry
• Team player
• Natural curiosity

What the job involves

• You'll execute on initiatives to drive customer adoption and manage wealth management accounts directly.
• You'll drive customer-facing processes such as onboarding, billing, and training & education.
• You'll have ample opportunity to drive process improvement and influence how the business scales.
• Work closely with a Senior Associate to manage client accounts, building and nurturing relationships.