Remote Associate Customer Success Manager Job in Birmingham, UK Turnitin

Who you are

• Experience in account management or a similar role with proven negotiation and interpersonal skills.
• Ability to solve problems effectively and manage time efficiently in a fast-paced environment.
• A self-starter with a demonstrated passion for thriving in a remote-centric and goal-driven setting.
• Proficient in English and preferably Dutch.
• 1-2 years of relevant experience especially in the education sector.

Desirables

• Sales experience
• Education sector knowledge
• Fluent in Dutch

What the job involves

• Manage a portfolio of Educational Institutions in the BeNeLux Region focusing on relationship management and customer success.
• Develop strategic plans to expand the customer base and ensure high retention and growth by executing account plans proactively.
• Communicate effectively between clients and internal teams to represent customer voices and facilitate the expansion of product usage.
• Leverage comprehensive knowledge of the company's portfolio to engage various stakeholders at customer institutions and drive sales through value-focused conversations.