Associate Customer Success Specialist
Skills
Software As A ServiceAccount ManagementCustomer Relationship ManagementLeadershipNegotiationOutcome FocusedRenewals
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent work experience
- 1-3 years in customer-facing roles
- Experience handling customer inquiries and concerns
- Strong verbal and written communication skills
- Ability to discuss sensitive topics professionally and empathetically
- Familiarity with subscription-based or SaaS renewal processes
- Experience managing customer relationships through renewal stages
- Ability to thrive in fast-paced environments
- Strong problem-solving skills
- Proficiency with CRM software such as Salesforce
- Proficiency with Microsoft Office Suite
- Familiarity with quote management tools is a plus
- Proficient technical and software skills
Nice to have
- Proactive
- Independent
- Can-do attitude
- Customer-focused
- Outcome-focused
- Collaborative
Day to day
- Manage a distinct segment of customer renewals with proactive outreach by phone and email to drive retention and secure timely quotes.
- Serve as the main point of contact for assigned accounts by answering questions addressing objections and guiding customers through renewal terms with professionalism and empathy.
- Document customer interactions in the CRM coordinate quote updates and collaborate with leadership Customer Service and Order Fulfillment to resolve issues and close renewals successfully.