RemotevilleRemote Associate, Customer Support Job in San Francisco Bay Gemini
Associate, Customer Support Gemini
$66000 - $75000
Contact CentersCustomer ExperienceCustomer SupportOralTechnical SupportWrittenZendesk
Mid-level (3-4 years)
San Francisco Bay
Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
1185+ employees
Blockchain
Open for applications
Role
Who you are
- 3-4 years in a customer support capacity or equivalent
- Passionate about providing great customer experience
- Confident verbal communication and polished written communication
- Experience administering and configuring Zendesk Support, Guide and Chat
- Comfort with flexible hours, including weekends
- Experience in financial services support and a regulated environment
- Familiarity with Cryptocurrencies/Blockchain technologies
- Basic understanding of Financial Markets and Trading
What the job involves
- Resolve priority customer inquiries and triage with internal stakeholders for long term fixes
- Maintain communication with team leads and management with feedback on day-to-day operations
- Handle high priority customer requests
- Create process enhancements and workflow efficiencies
- Review processes quarterly to ensure accuracy, efficiency, and scalability
Company
Company mission
Gemini is bridging the gap to the future of money by unlocking financial, creative, and personal freedom through crypto products and services.Company benefits
- Discretionary annual bonus
- New hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
Company values
- Innovation
- Independence
- Security
- Collaboration