RemotevilleRemote Associate Customer Support Job in United States Gemini
Associate Customer Support Gemini
$66000 - $75000
Contact CentersCustomer ExperienceCustomer SupportOralTechnical SupportTroubleshootingWrittenZendesk
Mid-level (3-4 years) -
United States
Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
1185+ employees
Blockchain
Role
Who you are
- 3-4 years experience in customer support or related field.
- Proficient in Zendesk Support Guide and Chat.
- Experience in financial services and familiarity with cryptocurrencies.
- Comfortable with flexible work hours including weekends.
Desirables
- Problem solving
- Zendesk expertise
- Crypto knowledge
- Financial services experience
What the job involves
- Manage high-priority customer requests.
- Act as a liaison between cross-functional teams and customers to ensure smooth resolution of issues.
- Handle escalations from management and provide feedback to improve service delivery.
- Work on enhancing processes through creating efficiencies and ensuring scalability.
Company
Company mission
Gemini is bridging the gap to the future of money by unlocking financial, creative, and personal freedom through crypto products and services.Company benefits
- Competitive salary
- Discretionary annual bonus
- Equity grant
- Comprehensive health plans
- 401K with matching
- Paid Parental Leave
- Flexible time off
Company values
- Innovation
- Independence
- Security
- Collaboration