RemotevilleRemote Associate, Institutional Support Job in San Francisco Bay Gemini
Associate, Institutional Support Gemini
$66000 - $75000
Bug TrackingCryptoFinancial MarketsInstitutionalInstitutional InvestmentsInvestment BankingTicketing Systems
San Francisco Bay
Gemini is a next generation cryptocurrency platform that allows customers to buy, sell, stake, and store crypto.
1185+ employees
Blockchain
Open for applications
Role
Who you are
- 3-5 years in customer support or similar
- Exceptional verbal and written communication
- Track record in solving complex problems
- Strong analytical and problem-solving skills
- Experience in financial services support
- Basic understanding of crypto and financial markets
Desirables
- Experience in financial services
- Interpersonal skills
- Experience with JIRA or Zendesk
- Knowledge of financial markets and trading
- Support through social media platforms
- Experience in cross-cultural teams
What the job involves
- Institutional Support Associates play a pivotal role in the dynamic cryptocurrency industry
- Dedicated to upholding exceptional service standards
- Address customer inquiries and ensure overall satisfaction
Company
Company mission
Gemini is bridging the gap to the future of money by unlocking financial, creative, and personal freedom through crypto products and services.Company benefits
- Competitive starting salary
- Annual bonus
- New hire equity grant
- Comprehensive health plans
- 401K with company matching
- Paid Parental Leave
- Flexible time off
Company values
- Innovation
- Independence
- Security
- Collaboration