Competitive LandscapeConfidentialityData AnalyticsData PrivacyTimelinesUsabilityUser ExperienceUser Interface DesignVoice Of The Customer
Entry-level/graduate - Junior (1-2 years)
UK
Transform your customer experience with solutions to better connect, engage, and serve your constituents.
1310+ employees
B2BSaaSGovernmentCivic Engagement
Role
Who you are
Passion for delivering high-quality technology products/services in a fast-moving environment where priorities and structures shift rapidly
Some knowledge of agile practices including scrum and lean methodologies
High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product
Excellent organizational and quantitative analytical skills
Technical depth that enables you to understand and earn the respect of the engineers you work with
Ability to break priorities down into specific manageable activities that deliver user value as quickly as possible
Strong communication skills that can tailor to different audiences
Responsible for Granicus information security by appropriately preserving the Confidentiality Integrity and Availability of Granicus information assets in accordance with the company's information security program
Responsible for ensuring the data privacy of our employees and customers their data as well as taking all required privacy training in a timely manner in accordance with company policies
What the job involves
Develop actionable plans to improve on key areas such as product health usability and competitive reach
Prioritize the implementation of new features and set specific timelines
Utilize data-driven insights to decide when what and how to deliver appropriate product scope
Communicate priorities and progress against those priorities to senior leaders
Bring a detailed eye for user experience and design to ensure features drive high adoption amazing quality and customer enthusiasm
Establish subject matter expertise within a specific product area through internal brainstorming user outreach feedback and usage data analysis and intimate knowledge of the competitive landscape
Build consensus with product leadership product owners and engineers on priorities leading to product execution and launch
Define analyze and report on the metrics that determine the success of feature launches or experiments
Monitor adoption usage and revenue impact of new services and enhancements and report on release impact as necessary
Engage with customers through a variety of channels and serve as the voice of the customer internally
Granicus connects governments with their residents through a pioneering civic engagement platform, empowering over 5,500 government agencies and 300 million citizens worldwide to foster meaningful community interactions and drive measurable improvements in governance.