Associate Support, Technical Account Manager
Skills
Computer ScienceCustomer ExperienceCustomer SatisfactionEnvironmental IssuesIncident ResponseNew ConceptsTAM
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s degree required
- BS degree in Computer Science, MIS, or related field
- 1+ years in networking, security, operations, scripting, or programming
- Ability to master new concepts and technologies
- Problem-solving skills
- Aptitude for complex troubleshooting
- Good judgement
- Independently work on problems
- Complete tasks with limited assistance
- Follow technical support procedures
Nice to have
- Customer/technical support experience
- Hands-on Tanium experience
- Relevant technical certifications
- Experience/education in Endpoint Security, Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting
Day to day
- Serve customers by resolving technical issues and answering technical questions.
- Work both reactively and proactively to improve customer experience.
- Apply technical skills, ranging from scripting to debugging.