Associate Support, Technical Account Manager
Skills
Computer ScienceCustomer ExperienceCustomer SatisfactionEnvironmental IssuesIncident ResponseNew ConceptsTAM
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Associate’s degree required
- BS degree in Computer Science MIS or related field
- 1+ years experience in networking security operations scripting and/or programming
- Master new concepts and technologies
- Excellent problem-solving skills
- Good judgement
- Ability to work independently and complete tasks with limited assistance
Nice to have
- Prior customer/technical support experience
- Hands-on Tanium experience
- Relevant technical certifications
- Experience in Endpoint Security Endpoint Support/Troubleshooting Incident Response Systems Management Utility Scripting
Day to day
- Triaging, managing and solving reported customer issues and cases
- Assisting customers with Tanium platform/module upgrades
- Working with other Support TAM's to assist with their assigned cases
- Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert
- Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience
- Participating in Technical panel interviews for STAM candidates as needed.