RemotevilleRemote Associate Support, Technical Account Manager Job in London, UK Tanium
Associate Support, Technical Account Manager Tanium
£ -
Computer ScienceCustomer ExperienceCustomer SatisfactionEnvironmental IssuesIncident ResponseNew ConceptsTAMTechnical SupportWritten
Junior (1-2 years)
LondonUK
See, control and protect every endpoint, everywhere, with the only Converged Endpoint Management (XEM) platform.
2050+ employees
Security
Role
Who you are
- Associate’s degree required
- BS degree in Computer Science MIS or related field
- 1+ years experience in networking security operations scripting and/or programming
- Master new concepts and technologies
- Excellent problem-solving skills
- Good judgement
- Ability to work independently and complete tasks with limited assistance
Desirables
- Prior customer/technical support experience
- Hands-on Tanium experience
- Relevant technical certifications
- Experience in Endpoint Security Endpoint Support/Troubleshooting Incident Response Systems Management Utility Scripting
What the job involves
- Triaging, managing and solving reported customer issues and cases
- Assisting customers with Tanium platform/module upgrades
- Working with other Support TAM's to assist with their assigned cases
- Testing and troubleshooting the Tanium platform and customer environmental issues with a goal of becoming a subject matter expert
- Testing Tanium and providing feedback to Engineering teams on how we can improve the overall customer experience
- Participating in Technical panel interviews for STAM candidates as needed.
Company
Company mission
Tanium leads the industry's paradigm shift in managing complex security and technology environments by integrating IT, Operations, Security, and Risk into a single platform to protect critical information and infrastructure at scale.Company benefits
- 5 days Volunteer Time Off
- Diverse and inclusive environment
- Opportunities to succeed and grow
Company values
- Innovation
- Security
- Collaboration