Remote Associate Technical Support Engineer Job in United States Confluent

Who you are

• 1+ years of related experience
• Must be able to work PST timezone
• Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
• Experience in diagnosing, reproducing, and resolving customer issues
• Desire to make customers successful through direct interaction
• Two out of three: Experience troubleshooting applications on Linux, Operational knowledge of Java applications, Experience with at least one mainstream distributed system

What the job involves

• Technical Support Engineers work at the intersection of client services and engineering teams and drive customer success by identifying and resolving critical business issues.
• Interact directly with customers to provide software development and operations expertise and leverage deep knowledge of best practices in the use of Apache Kafka and the broader Confluent Platform.
• Build strong relationships with customers ensuring exemplary support and timely resolution to customer requests.
• Contribute fixes back to the open source community.
• Communicate real-time product feedback from the field to our core engineering team.
• Improve product documentation and author knowledge base articles.
• Create and review product demos and internal tooling.