Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
Smarter subscription experiences.
480+ employees
eCommerceSaaSRetailSubscription
Role
Who you are
Proficiency with a ticketing technology platform
Resourcefulness
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts shifts
2+ years of experience in technical customer support at a SaaS company, or similar
What the job involves
In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience.
You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.
Our Technical Support team works in shifts to provide 24/7 support to our merchants.
Recharge simplifies retention and growth for innovative eCommerce brands by providing a leading subscription platform. It empowers brands to manage subscriptions effortlessly and enhance customer experiences across all touchpoints, enabling them to reduce costs and churn while building lasting buyer habits.