Associate Technical Support Engineer
Skills
Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proficiency with a ticketing technology platform
- Resourcefulness
- A passion for problem solving and the humility to ask for assistance
- A sense of urgency and a satisfaction from going above and beyond to provide solutions
- Ability to work remotely and desire to make an impact at a boot-strapped start-up
- Excellent customer service and English fluency (written and spoken)
- A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
- Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
- Ability and desire to work flexible shifts shifts
- 2+ years of experience in technical customer support at a SaaS company, or similar
Day to day
- In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience.
- You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.
- Our Technical Support team works in shifts to provide 24/7 support to our merchants.