RemotevilleRemote Associate Technical Support Engineer Job in United States Recharge
Associate Technical Support Engineer Recharge
-
Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical SupportTroubleshooting
Junior (1-2 years) -
United States
Smarter subscription experiences.
480+ employees
eCommerceSaaSRetailSubscription
Role
Who you are
- Proficiency with ticketing platforms like Zendesk, HelpScout.
- Strong problem-solving skills and resourcefulness.
- Excellent customer service skills with fluency in English written and spoken.
Desirables
- HTML
- CSS
- JavaScript
What the job involves
- Resolve customer issues via email, chat, and phone.
- Champion core values and utilize expertise to support online merchants.
- Identify improvements and contribute to knowledge documentation.
Company
Company mission
Recharge simplifies retention and growth for innovative eCommerce brands by providing a leading subscription platform. It empowers brands to manage subscriptions effortlessly and enhance customer experiences across all touchpoints, enabling them to reduce costs and churn while building lasting buyer habits.Company values
- Innovation
- Accountability
- Collaboration
- Customer Focus