Associate Technical Support Engineer
Skills
Customer ServiceCustomer SuccessCustomer SupportEnglishOnline SupportSoftware As A ServiceTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proficiency with ticketing platforms like Zendesk, HelpScout.
- Strong problem-solving skills and resourcefulness.
- Excellent customer service skills with fluency in English written and spoken.
Nice to have
- HTML
- CSS
- JavaScript
Day to day
- Resolve customer issues via email, chat, and phone.
- Champion core values and utilize expertise to support online merchants.
- Identify improvements and contribute to knowledge documentation.