Associate, Technology Support
Skills
Airline TicketingCollaborative EnvironmentContinuous ImprovementDomain Name SystemMicrosoft 365Print ManagementService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Information Technology strongly preferred
- 2+ years of Service Desk experience in a complex IT environment
- Experience with service desk ticketing systems and triaging computer issues
- Strong experience with Windows 10/11 operating systems
- Experience creating and managing user accounts in Azure AD Microsoft 365 and Exchange Online
- Strong communication writing and documentation skills
- Technical understanding of DNS DHCP AD Print Management Group Policy SMTP and TCP/IP networking concepts
- Exceptional troubleshooting and escalation skills with a customer service focus
- Industry recognized certifications preferred
Nice to have
- Collaborative
- Problem solver
- Timely
- Self-development
- Innovative
- Transparent
Day to day
- Provide first-line investigation and diagnosis of end-user computing issues through a service desk ticketing system
- Respond to a broad range of IT service requests and take action to resolve problems efficiently
- Monitor incidents from start to finish and escalate unresolved issues when appropriate
- Deliver excellent customer service while supporting internal users across the enterprise