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Automation Support Engineer II
Skills
Computer ScienceCustomer SatisfactionCustomer ServiceElectrical TroubleshootingHTMLNetworkingPython
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a technical field such as Computer Science or Robotic Engineering
- 4+ years of experience in lab automation robotics or software
- Basic proficiency in C# Python or other object-oriented languages
- Experience in software troubleshooting and working with software teams
- Strong problem-solving skills with attention to detail
- Organization and time management skills
- Experience documenting issues and tracking resolution
- Professional demeanor and strong client-facing communication skills
- Ability to adapt to changing workloads and customer expectations
- Domestic travel required around 30%
- Current driver's license passport and personal transportation required
- Passion for continuous learning
Nice to have
- Curious
- Fast learner
- Customer-focused
- Professional
- Adaptable
- Detail-oriented
Day to day
- Serve as the primary contact for customers' robotics systems and manage software and hardware case support
- Troubleshoot lab automation issues, collaborate with internal teams, and drive customer resolutions with clear communication
- Deploy and support automation solutions while debugging code, configuring databases, and resolving networking and device problems