Remote Azure Advanced Cloud Engineer II Job in Arizona, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience
• 2 years in IT support/troubleshooting enterprise level applications
• 2+ years in an external customer/client facing role
• 2+ years with cloud computing technologies
• Meet Microsoft, customer and/or government security screening requirements

Desirables

• Experience with being on-call
• Core IaaS
• Data Platform and Bigdata
• Azure PaaS Services
• Identity and Authentication
• Experience in deploying, configuring, and operating enterprise Monitoring solutions
• Experience in one or more automation languages
• Ability to empathize with customers and convey confidence
• Customer Obsession
• Growth Mindset

What the job involves

• Utilizes engineering tools, customer telemetry and direct input to flag patterns in products or issues across customers. Synthesizes feedback from customers and partners to learn about product usage and identify feature and knowledge gaps. Acts as the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex problems.
• Handles complex escalations on customer issues from the support teams. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms.
• Partners with other teams to prioritize and drive resolutions of complex customer issues and integrates customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolution plans for common types of customer issues.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.