Remote Azure Advanced Cloud Engineer II Job in Illinois, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field OR equivalent experience
• 2+ years experience supporting and troubleshooting enterprise level, mission-critical applications
• 2+ years of experience in an external customer/client facing role
• 2+ years experience working on cloud computing technologies
• Ability to meet Microsoft, customer and/or government security screening requirements
• Pass the Microsoft Cloud background check

Desirables

• Experience with being on-call
• Experience with Core IaaS
• Experience with Data Platform and Bigdata
• Experience with Azure PaaS Services
• Experience with Identity and Authentication
• Experience in Monitoring related technologies
• Experience in deploying, configuring, and operating enterprise Monitoring solutions
• Experience in one or more automation languages
• Communication skills
• Empathy with customers
• Ability to explain highly technical issues to varied audiences
• Customer Obsession

What the job involves

• Acting as the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects.
• Utilizing cross systems to conduct health checks and ensuring customers' environments are optimized and configured for deployment.
• Recommending content improvements, troubleshooting guides, and developing metrics to evaluate changes and share them with customers.

Application process

• Ongoing applications
• Processes offers