Remote Azure Advanced Cloud Engineer II Job in North Dakota, United States Microsoft

Who you are

• Bachelor's in Engineering, Computer Science or related field
• 2+ years in software industry related to technology OR equivalent experience
• 2 years IT experience supporting and troubleshooting enterprise applications
• 2+ years in a customer/client facing role
• Experience in cloud computing technologies
• Pass Microsoft Cloud Background Check

Desirables

• On-call experience
• Experience in deploying, configuring, and operating enterprise Monitoring solutions.
• Experience in automation languages (PowerShell, Python, C#, Open Source)
• Excellent communication skills
• Customer Obsession
• Growth Mindset

What the job involves

• Utilize engineering tools, customer telemetry and direct input.
• Flag defects/signals patterns in products or issues.
• Inform customers and partners about active issues and progress.
• Synthesize feedback to resolve feature gaps and KPIs.
• Conduct health checks to ensure optimized customer environment.
• Guide customers on new versions and configurations.
• Handle complex escalations and conduct root cause analysis.
• Leverage feedback to provide input on business plans.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.