Remote Azure Advanced Cloud Engineer II Job in South Carolina, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience
• 2 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 2+ years’ experience in an external customer/client facing role
• 2+ years of experience working on cloud computing technologies
• The ability to meet Microsoft, customer and/or government security screening requirements including the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desirables

• Experience with being on-call
• Experience with Core IaaS: Compute, Storage, Networking, High Availability, Azure Kubernetes Service
• Experience with Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Bricks, Cosmos DB
• Experience with Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc
• Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc
• Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc
• Experience in deploying, configuring, and operating enterprise Monitoring solutions
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
• Communication skills: ability to empathize with customers and convey confidence
• Able to explain highly technical issues to varied audiences
• Able to prioritize and advocate customer’s needs to the proper channels
• Take ownership and work towards a resolution
• Customer Obsession
• Passion for customers and focus on delivering the right customer experience
• Growth Mindset
• Openness and ability to learn new skills and technologies in a fast-paced environment.

What the job involves

• You are the primary support and engineering contact accountable for the customer’s Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure.
• You will act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers.
• You will work with field teams and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.