Remote Azure Advanced Cloud Engineer II Job in Texas, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience
• 2 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 2+ years' experience in an external customer / client facing role
• 2+ years of experience working on cloud computing technologies
• The ability to meet Microsoft, customer and/or government security screening requirements
• Experience with being on-call
• Experience in deploying, configuring, and operating enterprise Monitoring solutions
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
• Ability to empathize with customers and convey confidence
• Able to explain highly technical issues to varied audiences
• Able to prioritize and advocate customer's needs to the proper channels
• Take ownership and work towards a resolution

Desirables

• Passion for customers and focus on delivering the right customer experience
• Openness and ability to learn new skills and technologies in a fast-paced environment

What the job involves

• Accountable for driving resolution of complex critical problems and supporting key customer projects on Azure
• Work with field and engineering teams to enhance customer experience by improving platform/support
• Provide timely customer and partner updates, synthesizing feedback, and conducting root cause analysis.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.