Remote Azure Advanced Cloud Engineer II Job in Virginia, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience.
• 2 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations.
• 2+ years’ experience in an external customer/client facing role.
• 2+ years of experience working on cloud computing technologies.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including specialized security screenings such as Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
• Experience with being on-call.
• Technical skills including cloud computing technologies, demonstrated hands-on experience in various platforms and services such as Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication, and Monitoring related technologies.
• Experience in deploying, configuring, and operating enterprise Monitoring solutions.
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source).
• Strong communication skills with the ability to empathize with customers and convey confidence.
• Passion for customer obsession and delivering the right customer experience.
• Growth mindset with openness and ability to learn new skills and technologies in a fast-paced environment.

Desirables

• Customer Obsession
• Growth Mindset
• Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.

What the job involves

• Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps.
• Utilizes cross systems to conduct health checks to ensure the customer environment is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions.
• Acts as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.