Remote Azure Advanced Cloud Engineer II Job in Washington, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience
• 2 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 2+ years’ experience in an external customer / client facing role
• 2+ years of experience working on cloud computing technologies
• Ability to meet Microsoft, customer, or government security screening requirements including Microsoft Cloud Background Check upon hire/transfer and every two years thereafter

Desirables

• Experience with being on-call
• Experience in deploying, configuring, and operating enterprise Monitoring solutions
• Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
• Communication skills
• Customer Obsession
• Growth Mindset

What the job involves

• You will be accountable for the customer’s Azure support experience, driving resolution of complex critical problems and supporting key customer projects on Azure.
• You'll work with field teams and Azure engineering teams to provide a world-class engineering-led support experience for Azure customers.
• Your role involves conducting root cause analysis of complex issues, providing guidance on solution deployment, and flagging product defects based on customer telemetry and feedback.

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.