Remote Azure Advanced Cloud Engineer II Job in Wisconsin, United States Microsoft

Who you are

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology OR equivalent experience
• 2 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations
• 2+ years’ experience in an external customer / client facing role
• 2+ years of experience working on cloud computing technologies
• Ability to meet Microsoft, customer and/or government security screening requirements

Desirables

• Experience with being on-call
• Core IaaS Compute Storage Networking High Availability Azure Kubernetes Service
• SQL Server Azure SQL DB HDInsight/Hadoop Machine Learning Azure Stream Analytics Azure Data Factory / Data Bricks Cosmos DB
• Redis Cache Service Bus Event Hub Cloud Service IoT suite Mobile Apps
• Identity and Authentication SSO/Federation AD/Azure AD ADFS
• Experience in Monitoring related technologies like Azure Monitor Log Analytics Resource Graph Azure Alerts Network Watcher Grafana Ambari Prometheus Datadog Confluent
• Experience in deploying configuring and operating enterprise Monitoring solutions
• Experience in one or more automation languages (PowerShell Python C# Open Source)
• ability to empathize with customers and convey confidence
• ability to explain highly technical issues to varied audiences
• able to prioritize and advocate customer’s needs to the proper channels
• take ownership and work towards a resolution
• Passion for customers and focus on delivering the right customer experience
• Openness and ability to learn new skills and technologies in a fast-paced environment

What the job involves

• Uses engineering tools and customer telemetry to identify defects and issues and informs customers about progress
• Synthesizes customer feedback to identify and resolve product gaps and key performance indicators
• Recommends changes to content improvement or troubleshooting guides based on insights and metrics

Application process

• Microsoft will accept applications and processes offers for these roles on an ongoing basis.