Remote Azure Customer Engineer Job in Atlanta, GA Microsoft

Who you are

• Hold a Bachelor's Degree in Engineering Computer Science or a related field.
• Possess a minimum of 2 years experience in the software industry.
• Be able to meet Microsoft and specific legal security screening and citizenship verification requirements including U.S. citizenship for government-related engagements.
• Previous customer-facing experience is preferred.

Desirables

• 5+ years in software industry
• customer facing exp.
• U.S. Citizen

What the job involves

• Engage proactively with customers to support and enhance Azure solutions.
• Own and drive resolution of project-level Azure issues and strategic projects.
• Lead support for Azure to mitigate critical workload issues and enhance customer experience.
• Manage customer support cases end-to-end and provide superior customer support.
• Own and perform detailed root cause analysis to prevent future issues.
• Advocate for customer needs by driving product feedback and feature requests to improve Azure resiliency.