Bilingual Sales Operations Service Agent
Skills
CantoneseConflict ResolutionGEDHealthcareOpen EnrollmentOperations ManagementSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or GED from an accredited institution
- Experience providing quality service across a broad range of business topics
- Telephonic customer service experience including escalated calls
Nice to have
- Bilingual
- Detail-oriented
- Customer-focused
- Flexible schedule
Day to day
- Provides high-quality phone and written support to brokers agents and their uplines
- Handles inquiries across eligibility benefits claims onboarding recertification and commissions
- Collaborates with management and quality assurance to resolve issues track trends and improve service