RemotevilleRemote Bilingual Technical Customer Service Associate Job in UK Veeva Systems
Bilingual Technical Customer Service Associate Veeva Systems
£ -
ChatClient RequirementsCustomer ServiceEnglishGermanProduct ServiceTelephone MannerVeevaWritten
UK
The Industry Cloud for Life Sciences
8465+ employees
SaaS
Role
Who you are
- 1+ years relevant experience in a customer service role
- Effective communication, organizational, and time management skills
- Professional telephone manner
- Competence in standard computer packages (Word, Excel, PowerPoint)
- Excellent verbal and written communication skills (German, English)
- Ability to understand client requirements and needs quickly and articulate potential solutions
What the job involves
- Advise end users on best practices using Veeva’s applications
- Identify and resolve client issues with Veeva’s applications
- Build professional relationships with Veeva’s application users
- Provide feedback on client service improvements and product development
- Maintain high standards of customer service, quality, and professionalism
- Maintain accurate records of all correspondence related to the role
Company
Company mission
Veeva Systems Inc. is committed to revolutionizing the life sciences industry by providing innovative cloud-based software solutions that accelerate the delivery of therapies to patients globally. With a focus on innovation, product excellence, and customer success, Veeva aims to make a positive impact on its customers, employees, and communities.Company benefits
- Allocations for continuous learning & development
- Private Health Insurance
Company values
- Do the Right Thing
- Customer Success
- Employee Success
- Speed
Company HQ
PleasantonFounders
Peter Gassner (CEO)